Hyperion Administration Support with S.M.A.R.T.

Are your Oracle® Hyperion™ applications properly maintained by qualified and well-trained EPM administrators? Are you getting the prompt support & answers that you expect for your important work?  Would you be able to continue to deliver the mission-critical needs of the business from your Oracle Hyperion systems if your EPM administrators were unavailable or the system went down?

You depend on your Oracle Hyperion products to deliver mission critical functionality: from driving your forecasting and analytic processes to close, consolidation and reporting to the street and your business partners and decision makers. Therefore, you depend on your in-house team of EPM administrators and system support personnel to ensure that the Hyperion products are available and delivering accurate results. This administrative function is negatively impacted by unexpected turnover, vacation gaps in coverage, and headcount reductions, as well as inadequate Hyperion Training and Education — all directly impacting the accuracy & availability of your mission critical systems. This is why Key Performance Ideas offers the S.M.A.R.T. program.

It’s time to get S.M.A.R.T.

Key Performance Ideas provides our clients with Oracle certified, highly trained Finance and Accounting U.S.-based professionals to manage their Oracle Hyperion Enterprise Performance Management systems through S.M.A.R.T. (System Maintenance And Remote Troubleshooting). Not only have our clients drastically reduced their EPM administration costs, typically by more than 50%, they are also receiving best practice administration from resources that average over 10 years of experience. They are no longer impacted by administrator vacation, sick time or turnover, nor struggling with data validation, report updates, or hierarchy changes. Our Service Level Agreements (SLAs) offer guaranteed response times, including an escalation path to technical experts within our Consulting Group. Plus, S.M.A.R.T. can be customized to address your specific needs, including: flexible scheduling for part-time or full-time support, capacity monitoring and performance tuning features, and the option to supplement our US-based staff with resources in Europe and Asia to provide global 24-hour coverage. Plus, each of our S.M.A.R.T. team members are Dale Carnegie Customer Essential trained and certified in customer service techniques.

S.M.A.R.T. BENEFITS

  • Reduce staffing exposure
  • Ensures high availability of all your applications
  • Leverages U.S.-Based Oracle Hyperion professionals
  • Provides supplemental administrative support to your staff
  • Reduces operational risk
  • Delivers an organized pool of cross-trained, development-level experts
  • Eliminates “single point of failure” concerns
  • Simple 30-day cancellation policy
  • Option for global 24-hour coverage

OUR MANAGED SERVICES INCLUDE

run and verify calculations
troubleshooting
update variable set and open/close accounting periods
update reports & forms
manage application security
end-user training

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