Do You Need Help RIGHT NOW?
Is your Hyperion or BI application down? Having difficulty logging in?
Are your reports not running or do your numbers look incorrect?
Having an issue with EPM or BI Administration or deploying the application?

 

If you need help, we have your answers.  Simply chat with one of our U.S. based, Oracle certified team members.  That’s it.  No contracts.  No service level agreements. No cost, no payments. We are here when you need help!

At Key Performance Ideas, our goal is to help our customers and the EPM and BI community.  We understand that your business relies on your Oracle Hyperion and BI applications to be “always available”. We also know what it feels like when these mission critical applications become unavailable.

We are here to help you immediately now and consistently going forward: we offer Managed Services through our S.M.A.R.T. (System Maintenance And Remote Troubleshooting) Team. Our team has helped our clients reduce administrative costs by more than 50%.  They are no longer impacted by administrator vacation, sick time or turnover, nor struggling with data validation, report updates, or hierarchy changes.  Instead, they are leveraging Oracle certified, Dale Carnegie customer service trained resources that average over 10 years of experience, including finance and accounting college educations.  Plus, we offer global 24 hours support from US-based staff and global resources in Europe, and Asia. Give us a try! 

Why Key Performance Ideas for Hyperion and BI Administration Support?

  • This is not a ticketing system; chat with a real Oracle Hyperion and BI experienced person!
  • U.S.-Based team supported by global resources to provide 24-hour coverage
  • Oracle EPM products certified
  • Finance and Account experience
  • Dale Carnegie Customer Service trained and certified
  • Simple 30-day cancelation
  • No single point of failure – redundant account administrators
  • Service Level Agreements (SLA) to guarantee response time
  • Customized contracts to address client-specific needs
  • Flexible scheduling allows for part-time or full-time support
  • Remote viewing technology for immediate troubleshooting & training
  • Direct escalation path to technical expertise (KPI Consulting Group)
  • Capacity Monitoring and Performance Tuning options